When you use our website we collect the personal information that you provide to us, for example your name, your email address, your telephone number, your organisation or company name via our online form for enquiries.

When you contact us via email or by phone with a query, or fill in a paper form at an event, or for any other reason – we collect the personal information that you provide to us, for example your name, your email address, your phone number, your organisation or company name as well as any other contact or other information you choose to provide us.

When you use our website we collect information via cookies and other similar technologies which may include saving cookies to users’ computers. We collect certain information related to your device such as your device’s IP address, referring website, what pages your device visited, and the time that your device visited our website.

Retention of information

Good records management practice plays a pivotal role in ensuring that HGF is able to meet its obligations to provide information, and to retain it, in a timely and effective manner in order to meet the requirements of the GDPR. We will keep records for a maximum of 3 years.

Cookies:

Below is a list of cookies currently installed

Wordfence Security:

We use the information we collect to support our work hosting the Festival and to inform you of forthcoming events via Mailchimp.   You will always be able to opt-out of such communications at any time (see the “Your Rights to Your Personal Information” section below).

via our website:

• for administration and reporting purposes including (but not limited to) troubleshooting, performance analysis, statistical analysis and testing
• to improve our website to ensure that content is presented in the most effective manner for you and for your device;
• to analyse customers use of our website for trend monitoring and marketing purposes;
• as part of our efforts to keep our website safe and secure.

Good records management practice plays a pivotal role in ensuring that HGF is able to meet its obligations to provide information, and to retain it, in a timely and effective manner in order to meet the requirements of the GDPR. We will keep records for a maximum of 3 years.

Via email

We use a third party provider, MailChimp, to deliver our Festival reminder emails. We gather statistics around email opening and clicks using industry standard We don’t do this technologies to help us monitor and improve this. For more information, please see MailChimp’s privacy notice.   www.mailchimp.com/legal/privacy/

Via Social media

We use third party providers, Facebook, Twitter and Instagram to manage our social media interactions. For more information, please see their privacy policies.

Paper Forms

If you have given your permission on the form, we transfer contact information from paper forms to our mailchimp database for the purpose of keeping you informed of Hellens Garden Festival events. We destroy the forms within 3 months of collection.

Further Technical Information:

Web analytics

We use Google Analytics to analyse our web traffic. For more information, please see Google’s privacy notice here www.policies.google.com/privacy/update

We also use the analytics tool included in Jetpack by Automattic. For more information please see the privacy policy.         www.jetpack.com/support/privacy/

Website

Our website is built on the WordPress content management system, please see their privacy policy.  www.wordpress.org/about/privacy/

Our cookies are collected and provided from a number of locations for more information follow the links to their respective privacy policies

• reCAPTCHA, Analytics, World Domination (Google)
• Akismet, Jetpack (Automatic)
• MonsterInsights for presenting Google Analytics (https://www.monsterinsights.com/privacy-policy/)

E-mail

We use Gmail and Hotmail to communicate with you by email.   Follow the links by each provider to see each of their privacy policies

Gmail www.policies.google.com/privacy/update

Google

We use Google forms for people to book pitches at the festival. For more information please see the Google privacy policy www.policies.google.com/privacy/update

If you do not want to book a space using Google please let us know and we can send you a word form to complete.

We use appropriate technical, organisational and administrative security measures to protect any information we hold from loss, misuse, unauthorised access, disclosure, alteration and destruction. Unfortunately, no company or service can guarantee complete security. Unauthorised entry or use, hardware or software failure, and other factors may compromise the security of user information at any time.

You have rights under the GDPR in relation to the personal information we hold and are using about you. This includes asking for a copy of the information we hold about you, having any inaccurate information we hold about you corrected, to request that we stop using your personal information in a particular way or to ask us to delete your data permanently.

You can opt-out of receiving promotional or marketing communications from us at any time by updating preferences via the unsubscribe link in the email communication we send, on our website, or by contacting Hellens Garden Festival.

Please contact us directly, so we can learn from and resolve any problem or query. You can send an email with the details of any data protection complaint to us and we will respond to any complaints we receive within 7 days.

Please contact us either via e-mail to info@hellensgardenfestival.co.uk or write to us at Hellens, Much Marcle, Herefordshire. HR8 2LY.

You have the right to contact the Information Commissioner’s Office (“ICO”) (the UK data protection regulator). For further information on your rights and how to complain to the ICO, please refer to the ICO website. www.ico.org.uk/concerns.

We keep our privacy policy under regular review. This privacy policy was last updated on 20th August 2022.